TATA INDICOM

COPY OF MAIL SENT TO TATA INDICOM CUSTOMER CARE
(8-10 such emails sent with no response)

-----Original Message-----
From: xxxxxxxx[mailto:info@webpromotion-x.com]
Sent: Tuesday, July 27, 2004 1:57 PM
To: 'CS.Mumbai@tatatel.co.in'
Subject: Customer care?? 

Attn M r Rajashekar Naidu 

Dear Sir/Madam 

This is my earlier complain on which I dint get any feedback from u

“Dear Sir/Madam

I the undersigned am xxxxxxxx xxxxxxxxx baner rd pune My bad day started when  I decided to take a tata indicom SMART wireless service. .i am a internet consultant and require 6 hrs of internet daily so I decided to take the Rs 1500 plan for my needs...thought of becoming smart....so I went to shivajinagar office of tata indicom and inquired abt the service availability in my area baner ..they said fine..and I also asked abt the time required to get the connection   the sales representative told me it will take max 5 days..it was fine for me as I needed shortest time to get online...so I paid 1000 Rs and applied on 1st july..they I dint get any response...upon calling ur customer service at 121...I finally got my address verification done on 10 th july so I was excited ..the coming monday 12th july I called up customer care to know my status...I received a reply that I should get in touch with shivaji nagar office ...so my trips to ur office began...I went there and I was told by customer care that my connection was cancelled ...very bluntly...upon pressing they told me that there was verification problem...I was no t availabe for verification...where as I was present for the verification.....I asked to meet the seniors for the problem...I was ignored bluntly...instead they gave me some numbers to follow up my 1000 Rs refund....I went to other counter they told me that I will get 1000 Rs cheque at the address...I asked them if for ur verification am not  at that address how come u send the cheque there..after lot of arguing ..one person came and said I can get a new connection and I can apply again ...I dint have the necessary papers..he said its ok but I have to pay more 1000 Rs as the initial amount has already gone for refund....as I wanted the connection badly I agreed....and paid one more thousand rupees..then after daily visiting ur office I got a connection (instrument ) on 16 th of july...atlas... (more worse things were in store for me)...they installed ...the phone it worked for two calls then stopped ...they said it will be rite in some hrs...I called 121 they said by next morning it will be ok...I waited ... it was the same next morning ..no incoming calls no out out going calls...I went to shivaji nagar office told them my problem they promised to send a technician .,...he dint arrive for two days..one day he arrived checked the instrument ,,,,, said it was signal problem....will be solved in 24 hrs....( the technician came after me calling 121 about 5 times).....no one arrived in 24 hrs then I went again to ur SN office ..one more technician visited after two days he said it will be solved in one day.......how long am I to wait for the phone to get working ...so I vested ur SN office again today...they said its signal problem and they dont know when it will be solved ...so I have to wait...let my work wait ...whenever ur problem will be solved ...why couldnt they cheque before giving me the connection ...or why cant they tell it will not work there at ur residence and u better cancel it save me time and money..........????? so I have decided to mail u this so that other customers may not face this suffering on the SMArt connection... am going to wait 24 hrs more and cancel this connection...... and think that I have invested Rs 2000 in tata indicom mutual fund ... wherein tata indicom will be getting the interest till I get my money back...Than k you a lot for ur services!!!!

“

After this I waited so that the problem may be solved I complain daily twice to your customer care centre about my problem(every time I am told that the problem will be solved in 24 hrs) many such 24 hrs have passed by…am not able to make outgoing /incoming calls from my phone….no one has got back to me on it…there is coverage problem….this should have been checked before giving me the instrument….and now no one knows when the problem will be solved …or they don’t even convey to me that the problem cannot be solved ..and I cancel my phone…how long shall I wait

Please let me know so that I can get my phone cancelled and get into the cumbersome process of getting back my Rs 1000 deposit.

The earlier deposit…am still to get it back 

Hope someone takes notice of the complaint.

Customer care doesn’t mean a call centre to take the complaints…some one must attend to it 

xxxxxxxxx

Netsoft Web Solutions

http://www.webpromotion-x.com

Other than the above email i tried all possible emails available on the net+++
of Tata Indicom
Addition to this for the first month i have contacted customer service on phone every day..got the same answer 24 hrs....i even talked to their floor supervisors ...but in vain..till to date the phone doesnt work....why dont they disconnect it when they cant giv the service?? and to add to this i got the first month bill a....WHOOPING RS 2475.....even when the phone wasnt working???????
The expect me to pay for the service that i havent recieved.....in the bill even when data calls dont work i have got Rs 400 odd internet bill?????

I have complained about this...so that they will revoke the bill ..assuming that it is wrongly billed....but they told me that i will have to pay the bill...?? isnt it similar to extortion...without using the service i have to pay the bill....They are here to make money..or say launder money...am going to Consumer court!

Why all this hype about customer care?//??/ enhanced product advertisment..to fool the public??







 

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